PAYMENT POLICY

We always recommend you call your Insurance carrier yourself to verify if your Mental Health benefits cover any of our provider's services. Before attending your first appointment, we will attempt to contact your insurance to verify your benefits. Please understand that your insurance will not guarantee this quote and the final rate is determined by the insurance once the claim is submitted. We will do our best to file your insurance claim if we have a contract with your plan, but remember, you are financially responsible. Southlake Psychiatry is not a Medicare or Medicaid provider. If we are out of network with your insurance we can easily give you the needed documentation to file your claim on your own. Please read the financial policy in the forms section for a more complete description of our policy. The following is a list of insurance plans with which our providers are contracted. Some of these plans may not cover some services, EVEN IF YOUR PROVIDER IS LISTED AS A PREFERRED PROVIDER:

 

Blue Cross and Blue Shield of North Carolina/State Plan of North Carolina/Blue Options,/PPO, CIGNA, CIGNA Behavioral Health, United Behavioral Health (United Healthcare), Optum, Aetna.

HEALTH PLANS

  • Blue Cross Blue Shield

  • Cigna

  • United Healthcare

  • Aetna

QUESTIONS ABOUT OUR BILLING

All visits out-of-pocket or through insurance are paid at the time of your visit. We do not carry accounts. We will collect co-pays or deductibles as instructed by your insurance. If we are unable to verify your insurance, we will collect the allowable that your insurance dictates. We will then send the bill to your insurance company and adjust your account as they make payment.

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How long will it take to get things settled with the insurance company?

Generally, it takes from 30 to 45 days to obtain payment from an insurance carrier.

I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?

​If we have received any such information from your insurance company, we will be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you will generally need to check with your insurance company.